Director of People & Culture | Westin Jackson

CRESCENT HOTELS & RESORTS • Jackson, MS • 2h ago

Description

The Westin Jackson is seeking an experienced Director of People & Culture to join our team. This role is responsible for overseeing all HR functions, ensuring compliance with labor laws, and fostering a positive workplace culture aligned with the hotel's luxury service standards. This leadership role requires a strategic thinker with a passion for hospitality, talent development, and employee engagement.

Known as the "City with Soul," Jackson is home to a rich music and arts scene and is celebrated as the birthplace of rhythm and blues. Ideally situated in vibrant downtown, The Westin Jackson offers our guests walkable access to the city's leading cultural, business, and entertainment destinations.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

Highly competitive annual salary

Performance bonus eligibility

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Talent Management:

Develop and implement recruitment strategies to attract top hospitality talent for leadership and hourly positions across all departments, as needed.

Oversee onboarding programs to ensure new hires are integrated seamlessly.

Associate Relations & Engagement:

Foster a positive, inclusive, and productive, issue-free work environment.

Serve as a credible, visible and trusted advisor to managers and associates on HR matters.

Timely address and resolve associate concerns, ensuring compliance with company policies.

Organize associate engagement and recognition programs in alignment with Crescent's associate recognition and communication initiatives.

Training & Development:

Facilitate training programs to enhance associate job skills and guest service focus and delivery.

Oversee leadership development and succession planning efforts.

Ensure timely and comprehensive compliance training all associates.

Compensation & Benefits:

Manage payroll processes in collaboration with Finance to ensure accuracy and compliance.

Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.

Monitor industry trends to ensure competitive compensation structures.

Compliance & Risk Management:

Ensure compliance with federal, state, and local labor laws.

Maintain up-to-date associate records and HR documentation.

Lead workplace investigations and implement corrective actions as needed.

Oversee workplace safety programs and support risk mitigation strategies.

REQUIRED SKILLS/ABILITIES:

5+ years of HR leadership experience, with minimum 2 years at an HRD level in the hospitality or related industry is preferred.

Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

Proven knowledge of Mississippi wage and employment law is preferred.

Proven experience with UKG/Ultipro systems and payroll processing.

Excellent interpersonal, communication, and problem-solving skills.

Ability to work in a fast-paced, luxury hospitality environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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